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Privacy Policy: How We Keep Your Account Safe

Your account security and data privacy are central to how we operate wayang77. We collect information only to verify your identity, process deposits through DANA, OVO, GoPay and…

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wayang77 Privacy Policy: How We Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Privacy

Our support team is available to answer questions about your data, help you update account information or request access to what we hold about you.

Live Chat Support Available 24/7 to answer privacy questions. Open the chat window in your account lobby and ask for Data Protection or Privacy queries. We respond within minutes.
Email Support Send privacy requests to our data protection team. Include your account email and describe what information you need. We reply within 3 business days.
In-Account Centre Visit your account settings to view stored data, update payment methods or download your transaction history. Changes take effect immediately.
HOW WE PROTECT YOU

Data Security and Your Account Rights

We encrypt all data in transit using industry-standard SSL technology, so your login, payments and withdrawals stay private from third parties. Your password is hashed and never stored in plain text.

Encryption & Password Security

Your account password is hashed using bcrypt. Login and payment data travel over encrypted SSL connections. We do not access your password; only you control it.

Payment Data Protection

DANA, OVO, GoPay and QRIS links are tokenised. We store only a reference token, never your full payment credentials. Third parties cannot access your payment method.

Data Retention & Removal

Transaction records are kept for 5 years for verification. Non-essential data can be deleted on request. Account closure is processed within 30 days; anonymised records stay for compliance.

Your Access Rights

Request a full download of your account data anytime via support. We provide your information in a portable format within 5 business days at no cost.

Correction & Updates

Spot an error in your account details? Update your name, email or phone directly in settings. For identity documents, contact support to verify the change.

Withdrawal Verification

When you request a payout, we verify your identity and account history to prevent fraud. Verification takes 1–2 hours; funds then transfer to your DANA, OVO, GoPay or QRIS account.

Your Privacy Questions Answered

Read answers to the privacy concerns we hear most often from players in Indonesia. If your question is not here, reach out to our support team—we're happy to explain how we handle your data.

No. We do not sell, rent or share your personal information with third parties for marketing or other purposes. We share payment data only with your bank or payment provider (DANA, OVO, GoPay or QRIS) to process deposits and withdrawals. Any other sharing happens only where local law requires it.

We keep your account details as long as your account is active. Transaction records stay for 5 years for verification and compliance. If you close your account, personal details are deleted within 30 days; betting history is anonymised but retained for record-keeping where local law permits.

Yes. Ask our support team via chat, email or in-account message for a full data export. We provide your information in a portable format—including account details, transactions and game history—within 5 business days, at no cost to you.

Identity verification helps us prevent fraud and comply with regulations where local law permits. It also protects you—we confirm withdrawals are going to the account holder, not someone else. Your identity details are encrypted and never shared outside our system.

Your payment method is tokenised, meaning we store only a secure reference code, not your actual credentials. Deposits and withdrawals are encrypted and verified through your bank or payment provider. Your full payment details never sit in our database.

When you request account closure, your personal details—name, phone, email—are deleted within 30 days. Your transaction history is anonymised so it cannot identify you. Betting records stay for compliance purposes where local law requires. You can request complete deletion of non-essential data where local law permits.

Yes. Update your email, phone number or address anytime in your account settings—changes take effect immediately. If you need to update your name or identity document, contact our support team. Verification usually completes within 24 hours.

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